Veeam webex support12/24/2022 Ğxperienced in troubleshooting Windows (MCSE/MCP).Understanding of storage concepts and protocols (SCSI, iSCSI, SAS, DAS, FC, FCOE, RAIDs, HBA, Fabrics).Understanding of backup and recovery applications (Backup Exec, Netbackup, AVAMAR, Veeam Backup).Ğxperience in SAN/NAS environments administration and configuration (Netapp, EMC, DELL, HP, IBM).ĝocument all technical inquiries, develop and review content for knowledgebase.Work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems.Resolve customer technical issues through diligent research, reproduction, and troubleshooting.Work flexible schedules, which may include evenings, weekends or holidays.Respond to customer inquiries, primarily by telephone and e-mail. ![]() They work closely with the Senior Management team, Engineering, Sales, and Product Marketing teams to ensure that VMware is delivering overall superior service and support to our customers. Managers of Technical Support are responsible for managing highly skilled technical support teams. They resolve customer technical issues through diligent research, reproduction and troubleshooting by utilizing system administration, networking and storage skills. They support the entire suite of VMware products for global customers and partners, interfacing with them via the phone, email, and web. Job Description Engineers support over 250,000 companies running VMware servers in over 100 different countries. The atmosphere is fun, casual, and inviting, in keeping with VMware's roots as a successful entrepreneurial start up. The entire VMware team has created a unique business environment - one of energy, creativity, and collaboration. This includes a world-class development organization with unparalleled expertise in the system software space. What's in it for you? VMware brings together a phenomenal group of people.
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